FAQS

If you need to change anything about your order, please contact us immediately. We typically process orders within 2-4 hours and once we have processed your order, we will not be able to make any changes.

The customer can freely choose to pay for purchases made through: Credit or debit card: MasterCard, Visa, Visa Electron and American Express Paypal: you can pay securely through PayPal. Pay with Bizum. Pay in several installments with PayPal Pay Later (Pay in 3 installments without interest) Payment by bank transfer. Klarna: buy now, pay later, (pay in 30 days or in 3 interest-free installments) Pay in installments with Caixa Bank Payments & Consumer: pay in installments up to 36 months (only available in Spain) In certain cases and to prevent possible fraud Pitk Pelotas S.L. reserves the right to request a specific payment method from a client in the event that the buyer's identity is not reliably proven.

All prices shown include all import duties and customs fees for both North‑American and European destinations. No additional customs charges will be due upon delivery. Production lead‑time and estimated delivery window are displayed on each product page.

Yes, you can! After placing your order, you will receive an order confirmation via email. Each order begins production 24 hours after you place your order. Within 72 hours of placing your order, you will receive an expected delivery date. When the order is shipped, you will receive another email with the tracking number and a link to track the order online with the carrier.

Please visit our returns and exchanges page for more information.

Handcrafted to Order: Each piece is created individually upon receiving your order. Depending on the complexity of the design, please allow 7–15 business days for production. Shipping: Once completed, your artwork will be securely packed and shipped directly to your door, typically arriving within 5–7 business days.

While our legal entity is registered in Spain, our customer‑support team serves North‑American customers in English. All purchases are protected by our full‑value damage‑replacement guarantee, regardless of our legal‑registration location. You can reach us via email for any order‑related issues.

Our store has installed a SSL Digital Certificate which means that all connections between any page of our store and your device are made using a secure HTTPS protocol, that's what we want meaning that all information travels encrypted and cannot be deciphered.

Our prices are comprehensive, covering shipping, duties, and taxes, without hidden fees.

Yes, we can ship it in a roll, which is called a rolled canvas, and the overall price will be cut in half. If you decide to go with the rolled canvas shipping method, please request a special 50% off discount code for rolled canvas packaging from our customer service before placing your order.

We pride ourselves on offering 100% hand-painted artwork. No prints, no digital replication—just pure, authentic craftsmanship delivered straight to your wall.

Yes, you’ll receive a photo and video preview of your artwork to ensure it meets your expectations.

We will arrange the delivery to your residence using UPS, DHL, or FedEx.

Yes, you can certainly request custom dimensions or modifications for your piece! We would love to work with you to bring your vision to life. To get started, please provide us with a reference image that captures your style or the specific look you are aiming for. Additionally, let us know your ideas and requirements—whether it’s a change in size, specific materials, or a custom design adjustment. Once we have those details, we can discuss the feasibility and the next steps to create your unique piece. We look forward to hearing your ideas!

Choose from Canvas Only, Wrapped Canvas, Framed Canvas, or Framed Acoustic options to complement your art.

Customization & Pre-shipping: If you are not satisfied with the final result before we ship, we are more than happy to recreate the piece for you to ensure it meets your vision.
Damage Policy: While we package every piece with the utmost care, if your artwork arrives damaged, please contact us immediately with photos of the damage. We will recreate and reship a brand-new piece to you at no extra cost.

Sure thing! You can choose whether you'd like an artist's signature when placing your order—and it's completely free!

Of course! We offer discounts for purchase volumeand the higher the volume, the greater the discount. We not only consider the volume of a specific order, but also maintain or even increase it for future purchases, taking into account your previous purchases when calculating discounts.